New Patients

Mon, Tue & Fri 8.00AM - 6PM | Wed & Thu 10 AM - 6PMSat & Sun - CLOSED(904) 222-6364After Hrs Ext 14125 Race Track Rd unit 104St Johns, FL 32259

Please arrive 30 minutes before your appointment time!

Please make sure before your visit to call your insurance and list Tuka Pediatrics as your pcp!

For the first visit to our office, the legal guardian should accompany the child.

All guardians should bring their driver license or passport to every visit

All guardians who should bring their insurance cards to every visit ( bring all the cards if you have multiple insurance cards)

Thank you for choosing our practice! We want your visit to go smoothly , therefore below are some facts to get you ready for your visit and provide you with some expectations.

For mothers with newborns please call your insurance company to add your baby to your insurance as soon as your baby is born. Medicaid will provide you with a medicaid number for the baby , please provide this number at check in.

All guardians should bring their driver licence or passport to every visit. If you are not the child parent but you are the legal guardian ( ex grandparents , foster parent) you should bring the legal proof of guardianship. Without these we will not be able to see your child. Once your child becomes an established patient you can provide us with the individuals that you authorize to bring your children to their visits in case you are not able to.

All guardians should bring their insurance cards to every visit ( bring all the cards if you have multiple insurance cards) we accept most commercial and medicaid insurance.

All guardians who carry a commercial insurance should bring a debit or credit card. We are excited to be using a credit card merchant service which lets you use your credit card, debit card or health savings account card to provide payments in the office, satisfy any balance you might have after the insurance company has paid their portion AND which allows us to refund promptly any CREDITS due to you! It is secure and PCI certified!

This system allows us to securely store your card number on a remote server in order to satisfy any patient balance OR refund promptly any credits due to your account! Your card information is encrypted therefore it is NOT visible nor is it stored in our office.

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COVID-19 UPDATES

The CDC recommends children 2 years and up to wear a cloth face covering to cover their nose and mouth, so we kindly ask children 2 years and up and who accompanies them to wear that cloth face covering when they come to our office. Do not use the covering on children younger than 2 years of age.

In an effort to help stop the spread of covid-19 pandemic and protect our patients, staff, and communities, Tuka pediatrics have implemented the following changes until further notice:

All visits for children who are well will be attempted to be scheduled in the morning. The last appointment for a well-child visit will be at noon.
If your child is sick ( ex. Coughing, fever, shortness of breath, vomiting or diarrhea) you will have to call our office first to determine whether they will need to stay at home, require an office visit, a telemedicine (video chat ) visit, or will need urgent care in the Emergency Room.
If an office visit is needed please limit the visitors to one guardian and the sick child.
Upon arrival please call our office from the parking lot. We will ask you to fill out any paperwork needed in your car. You can also prefill forms that are available on our website before the visit.
If your child has a fever or is coughing significantly if available please let your child wear a face mask before entry to the office. Due to a worldwide shortage of face masks, we will not be able to offer one in the office.
Upon your arrival, you will be escorted with your child from the entrance of the office to the exam room. We are trying to limit the time patients spend in the waiting room to decrease any possible exposure.
Remember we can always schedule a telemedicine visit (video consultation) if we are fully booked and your child needs care.
We follow all CDC guidelines and measures to prevent the spread of this virus and follow any updates that are published.

Thank you for your patience and understanding of the seriousness of this situation. Remember that we all have to play a part in fighting this pandemic. Take precautions and be safe!

For updates on the COVID-19 pandemic and to learn how to protect yourself and your family please visit:

https://www.cdc.gov/coronavirus/2019-ncov/daily-life-coping/children.html

GENERAL ADVICES

ARRIVE IN TIME

INSURANCE CHECK

ACCOMPANY THE CHILD

LEGAL PROOF

INSURANCE CARD

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(904) 222-6364 | After Hrs Ext 1

We are offering Telehealth video consults services for your convenience!